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Customer Service
Contact:
E-mail us about orders:
orders@bovano.com
E-mail us general info:
info@bovano.com
Call us toll free: 1-888-816-9766
Bovano
830 South Main Street
Cheshire, CT 06410
All orders are subject to the terms and conditions
listed below. We suggest you review before ordering.
Payment:
We accept MasterCard and Visa through our shopping cart or by phone. Your credit card will be charged for items shipped and freight costs (if any apply) the day your order is placed. You will receive an e-mail confirmation once your order has been placed. You will receive another confirmation of shipment by e-mail the day your item(s) ship. Please make sure your e-mail program is set up to receive (not block out) e-mails from
orders@bovano.com
Shipping:
WE CURRENTLY OFFER FREE SHIPPING ON MOST* ORDERS SHIPPED STANDARD GROUND (lower 48)
Many in-stock items ship in 2 business days or less. Out of stock, made to order, or custom items may take up to 3 weeks in most cases. If you order several items, your order will ship complete at the same time. Contact bovano.com if you would like to ship all available and ship backordered items in a second shipment when completed. Free shipping may not apply to backordered items.
We ship using FedEx, UPS and USPS to the Centennial US. Orders to Alaska, Hawaii and Canada may be shipped using the United States Postal Service (USPS). All orders are shipped FOB (freight on board) from Cheshire, CT 06410. No coupons or codes necessary at time of checkout for free shipping. Expedited services may ship with another carrier of our choice and may be changed without notice before shipping. Expedited shipping (Overnight, 2 Day, 3 Day, etc) refunds will not be given for shipments not received in time. We cannot control the package once it leaves our location.
*Some items may not qualify for free shipping due to their size and weight. Please see item description or contact us for more information.
Please contact us for your international shipping needs. Bovano.com can ship to any country! We can quote a rough cost to ship your order. Actual cost will be charged at time of shipment. International buyers pay all import taxes, duties and all other fees associated with their order. Additional costs may be associated with some exporting depending on the country you are buying from. Please contact us for more information.
Bovano.com retains the right to ship with the carries of their choice and can be changed without notice.
Sales Tax:
Bovano.com ships all orders from our location in Cheshire, CT. All orders shipped to an address in the state of Connecticut (even if ordered from customer living in another state) will have 6% CT sales tax applied to them.
30 Day Satisfaction Guaranteed:
If for any reason you are unhappy with your new Bovano sculpture just let us know! You may exchange or return the item(s) within thirty (30) days of order receipt. Just contact us for a return authorization. Keep all the original packing materials for return as they are required to receive a full refund and insure the piece is returned without any damage
Returns/Exchanges:
Original and any return shipping costs are non refundable on returned and exchanged items. Call tag and return shipping service can be arranged through bovano.com for a $25 fee (includes call tag fee and shipping costs on most standard items, additional costs may be added for larger items). Items can also be shipped by customer themselves for no additional charges. Refund will not be credited until item(s) have been returned and received to Bovano.com in the same condition they were sent. Any repair costs on returned/ exchanged items are the responsibility of the customer at a minimum of $40 per damaged item returned. Please note that any special order or customized items are non returnable. C.O.D. returns and exchanges will not be accepted.
Damages:
All damages in shipment must be reported to Bovano.com within five (5) business days of package delivery. Please be sure to keep all original packaging material. Bovano.com will replace or repair any items that have been received damaged at no cost to you after the claim with the shipping carrier has been completed.
Repairs:
Bovano has been producing Glass Enameled Sculptures for 60 years. We can repair your new and many older enamel sculptures produced by Bovano. Just contact us for a Repair Authorization before sending anything to us. A minimum repair charge of $40 is applied to any piece of any size. A bovano.com representative will contact you with a quote for any additional cost your repair will incur before moving forward with any repairs. Return shipping costs will be applied to repaired items FOB. Cheshire, CT. If you decide not to proceed with a repair, your item can be shipped back to you at your expense.
Price Changes:
Prices are subject to change without notice. We reserve the right to correct pricing errors.
Custom ‘Unique’ Bovano:
Because you are ordering direct from the manufacturer, we are able to customize your sculpture to fit your personal or design needs. Please contact us with custom requests. Free shipping does not apply to all custom sculptures. A deposit may be required for custom work. If a deposit is required, the balance and shipping costs will be charged the day your unique Bovano sculpture ships. Custom orders cannot be canceled once the deposit has been received. Changes to an approved custom sculpture may incur additional changes. All custom pieces are final sale.
Security:
Bovano.com is a 100% secure site. We respect your financial and personal privacy. Any information you give us will only be used by Bovano.com to process your order. No information will be shared with any 3rd parties. If you have any questions regarding our privacy policy, please e-mail us at
info@bovano.com.
